Solicitors & Estate Agents

The Consumer Code for New Homes sets higher levels of consumer protection above and beyond the law. The Code covers the New Home buying process to ensure that the selling activities the Developer engages in are of a consistently high standard.

This includes:

  • Pre-Purchase Stage: Ensuring high standards of customer service, fair and clear documentation, adequate information provision
  • Contract Exchange Stage: Governing the Contract of Sale, requiring minimum standards for fair and transparent contracts, accurate information about when the property will be available and protecting deposits
  • Handover and After Sales: Providing minimum standards for handover and after sales processes, ensuring consumers’ health & safety and ensuring they have suitable information for maintaining and living in your property
  • Complaints & Disputes: Giving consumers access to clear, speedy and low cost dispute resolution if things don’t go according to plan

Nothing contained within this Code affects a Buyer’s existing legal rights and does not replace any existing legislation regarding the sale and marketing of New Homes to consumers.