A genuine commitment to consumers to improve standards of construction and customer service in the New Homes market

Home Buyers

Overview of the Code

The Consumer Code for New Homes establishes mandatory requirements that apply to all Developers registered with the Code.


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How does it work?

The Code covers the New Home buying process to ensure that the selling activities the Developer engages in are of a consistently high standard.

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Why is it necessary?

The Consumer Code for New Homes aims to ensure that consumers are protected from undesirable trading practices during the New Home purchase process.

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Feedback and Complaints

Although we and our members strive to provide you with a high quality service, we also know there may be times when you feel it is necessary to make a complaint.

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Dispute Resolution

The Code is underpinned by an Independent Dispute Resolution Scheme which provides access to a free and effective alternative dispute resolution process for consumers.

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Start here if you have a question about your Developer, reservations or making a complaint.

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Downloads for Home Buyers

Version 5 – Applies to all reservations from 1st January 2024

Guide for Buyers of New Homes – Version 5
The Code – Version 5


Version 4 – Applies to all reservations up to and including 31st December 2023

Guide for Buyers of New Homes – Version 4
The Code – Version 4