Solicitors & Estate Agents

There is a list of our Members on our website here.

Unfortunately, we can only provide you with advice if the Developer is a Member of our Code. If the Developer is not listed here, please contact the Developer, selling agent or the Structural Warranty provider to establish which Consumer Code the Developer is a Member of.

Under the Consumer Code for New Homes, Buyers entitled to a full refund up to 7 days after the reservation agreement has been signed. There are other situations that would give a Buyer termination rights, such as if the Developer makes subsequent changes to the new home that would affect the value of the property. Please refer to Section 5.3 of the Code for more details on termination rights.

After the 7 day cancellation period, under the Consumer Code for New Homes a Buyer is not entitled  to a refund of a reservation fee if they can’t proceed with the purchase, or if they change their mind for whatever reason.

An outline of the overall Complaints & Dispute Resolution Process is available here.

Your client should contact the Structural Warranty provider if they think the complaint relates to those areas covered by the Structural Warranty.

For complaints about areas covered by the Code, your client can escalate their complaint to a formal dispute and apply to our independent  Dispute Resolution Scheme run by CEDR. The application forms for this process are available here.

Your client can escalate their complaint if:

1. The developer has not responded to their formal complaint made in writing within 30 working days

2. Your client and the developer have reached a point where they can’t agree on resolution of the complaint

3. 56 calendar days have elapsed since your client made their complaint to the developer, and they choose to pursue their complaint formally via the independent Dispute Resolution Scheme