What is the Code?
The Consumer Code for New Homes is a mandatory Code for Members which has been established to ensure that best practice is followed by registered Developers in respect of the marketing and selling of New Homes, and also sets expected standards for after sales customer care service.
What the Code means for me?
I’m a Homeowner
The Consumer Code for New Homes has been established to support consumers in the purchasing process of a brand new home and provides a genuine commitment to improving standards of construction and customer service in the New Homes market, recognising that part of that commitment is providing consumers with a voice when things don’t go to plan.
I’m a Developer
The Consumer Code for New Homes, establishes mandatory requirements that apply to all Developers registered with the Code, to ensure that best practice is followed in respect of the marketing and selling of New Homes.
What does the Code cover?
The Code covers the New Home buying process to ensure that the selling activities the Developer engages in are of a consistently high standard. This includes:
Ensuring high standards of customer service, fair and clear documentation, adequate information provision
Contract Exchange Stage
Governing the Contract of Sale, requiring minimum standards for fair and transparent contracts, accurate information about when the property will be available and protecting deposits
Handover & After Sales
Providing minimum standards for handover and after sales processes, ensuring consumers’ health & safety and ensuring they have suitable information for maintaining and living in your property
Complaints & Disputes
Giving consumers access to clear, speedy and low cost dispute resolution if things don’t go according to plan
To provide support and protection to consumers purchasing new build homes in the UK
Consumer Code for New Homes Ltd
Code Sponsor for the Consumer Code for New Homes
Registered in England: 11 Milbanke Court, Milbanke Way, Bracknell, Berkshire, RG12 1RP. No. 9924709