The Code For You
Best practice and raising standards
The Consumer Code for New Homes, approved by the Chartered Trading Standards Institute, has been established to ensure that best practice is followed by Developers registered with the Consumer Code for New Homes, in respect of the marketing and selling of their New Homes and to set expected standards for after sales customer care service.
The Code provides an independent Dispute Resolution Scheme for complaints that arise and are made in writing to the Developer within two years of the date of the Completion of the New Home purchase.
The Code also benefits second and subsequent Buyers of the New Home but only in respect of after sales matters reported within two years of the date of the Completion of the New Home purchase.
Nothing contained within this Code affects a Buyer’s existing legal rights and does not replace any existing legislation regarding the sale and marketing of New Homes to consumers.
Watch our introductory film to find out more about the Code:
What the Code means for me?
I’m a Homeowner
The Consumer Code for New Homes provides a genuine commitment to consumers, to improving standards of construction and customer service in the New Homes market.
I’m a Developer
The Consumer Code for New Homes, approved by the Chartered Trading Standards Institute, establishes mandatory requirements that apply to all Developers registered with the Code.
I’m a Solicitor / Estate Agent
The Code covers the New Home buying process to ensure that the selling activities the Developer engages in are of a consistently high standard.