The Code For You

Best practice and raising standards

The Consumer Code for New Homes, approved by the Chartered Trading Standards Institute, has been established to ensure that best practice is followed by Developers registered with the Consumer Code for New Homes, in respect of the marketing and selling of their New Homes and to set expected standards for after sales customer care service.

The Code provides an independent Dispute Resolution Scheme for complaints that arise and are made in writing to the Developer within two years of the date of the Completion of the New Home purchase.

The Code also benefits second and subsequent Buyers of the New Home but only in respect of after sales matters reported within two years of the date of the Completion of the New Home purchase.

Nothing contained within this Code affects a Buyer’s existing legal rights and does not replace any existing legislation regarding the sale and marketing of New Homes to consumers.

Download the Code

 

Watch our introductory film to find out more about the Code:




What the Code means for me?

I’m a Homeowner

The Consumer Code for New Homes provides a genuine commitment to consumers, to improving standards of construction and customer service in the New Homes market.

I’m a Developer

The Consumer Code for New Homes, approved by the Chartered Trading Standards Institute, establishes mandatory requirements that apply to all Developers registered with the Code.

I’m a Solicitor / Estate Agent

The Code covers the New Home buying process to ensure that the selling activities the Developer engages in are of a consistently high standard.