The Consumer Code for New Homes has been developed to be of maximum benefit and protection to consumers who buy New Homes sold by registered Developers. Developers must meet a number of requirements under the Code, to provide a consistently high-quality service at every stage of the sales process.

Being a registered Member of the Code, you will need to do the following:

  • Meet the Requirements & Guidance of the Consumer Code for New Homes.
  • Sign a Code Member Agreement.
  • Annually provide Member information to maintain your registration.
  • Commit to meeting the Code requirements and adapt your systems and procedures accordingly.
  • Publicise your commitment to the Code on your website and wherever you sell New Homes.
  • Train all your consumer-facing staff so that they fully understand the Code requirements.

You will find further information and helpful tools via the Code Member Portal.

Update to the Code!

The Code has recently launched Version 5 which is effective for all reservations from 1 January 2024. Make sure you understand what changes have been made and what you will need to do to comply with the new version of the Code.

Find out more

How is the Code enforced?

If a Developer (or their Agent) is found to be in serious breach of the Code, the Code can apply a range of sanctions, these include:

  • Removal of the Company from the Consumer Code for New Homes’ register and all Company Directors banned, and
  • Removal from the relevant Structural Warranty Bodies’ register, and
  • Exclusion from all registers run by other Structural Warranty Bodies that take part in the Code Scheme

If a Developer is removed from the Code, we will also notify other Chartered Trading Standards Institute Approved Codes in the New Homes sector, of Companies and Directors removed from Consumer Code for New Homes register and the reasons why.

Downloads for Developers

Version 5 – Applies to all reservations from 1st January 2024

Overview for Developers – Version 5             The Code – Version 5
Developer Guidance – Version 5                      Code Compliance Checklist – Version 5
Summary of Changes to the Code – Version 5

Version 4 – Applies to all reservations up to and including 31st December 2023

The Code – Version 4
Developer Requirements – Version 4

How to become a Registered Member

To become a Registered Member of the Consumer Code for New Homes you also need to be registered and working with one of our Warranty Bodies.

If you want to chat through any aspect of becoming a Registered Member with us first, please don’t hesitate to contact us.

Find out more