Home Buyers

The Code establishes mandatory requirements that apply to all Developers registered with the Code.

It provides a clear consumer complaints process, underpinned by an Independent Dispute Resolution Scheme operated through CEDR Limited, for consumer complaints that arise and are made in writing to the Developer within two years of the date of Legal Completion.

The Code also benefits second and subsequent Buyers of the New Home but only in respect of After-Sales matters reported to the Developer within two years of the date of the Legal Completion of the original New Home purchase.

Nothing in the Code affects a Buyer’s existing legal rights or replaces Developers’ legal obligations or existing legislation regarding the New Home.


Watch our Introductory Film to find out more about the Code.

A mark of quality for our registered Developers

Purchasing a New Home is a significant expense for most consumers and there are many different factors which purchasers consider including location, design and suitability as well as price and reputation of the Developer.

The Consumer Code for New Homes aims to ensure that consumers are protected from undesirable trading practices during the New Home purchase process and so sets standards for our Members about some of the other considerations of buying a New Home (which many New Home purchasers perhaps take for granted such as quality of build, fairness of the sales process and handover of the property) are consistent and of the highest standards to ensure the whole process is as smooth and hassle-free as possible.

Our Code provides a mark of quality to our registered Developer Members, to give consumers the peace of mind that, when you are buying a New Home:

  • you will be treated fairly by the Developer and their Agents
  • you understand the Developer’s legal status and identity as a company so that you understand who you are buying your New Home from
  • you will be given clear and reliable information on which to make informed decisions about purchasing a New Home
  • you will know what standards the Developer must deliver for the New Home
  • you will know what service levels to expect from the Developer (and their Agent)
  • you will receive clear advice about the main aspects of the New Home that you will need to maintain
  • you will know how to access timely arrangements for resolving Disputes if you are dissatisfied
  • if you are Vulnerable, this will be identified by the Developer and you will be given suitable support to help you make decisions

Downloads for Home Buyers

Version 5 – Applies to all reservations from 1st January 2024

Guide for Buyers of New Homes – Version 5
The Code – Version 5


Version 4 – Applies to all reservations up to and including 31st December 2023

Guide for Buyers of New Homes – Version 4
The Code – Version 4