Home Buyers

There is a list of all Code Members on our website here.

Unfortunately, we can only provide you with advice if your Developer is a Member of our Code. If your Developer is not listed here, please contact your selling agent or structural warranty provider to establish which Consumer Code your Developer is a Member of.

If you want to make a formal complaint to your Developer, ask them for a copy of their Complaints Procedure.

You must make complaints in writing either to the Developer’s registered address, the office you have been dealing with, or to an official email address.

If the Developer does not respond to your emails, we would advise sending a letter by recorded delivery to the Developer’s registered address.

For complaints about issues which are covered by the Code, you can escalate your complaint to a formal dispute and apply to the Code’s Independent Dispute Resolution Scheme run by CEDR.

You can escalate your complaint if:

1. The Developer has not responded to your complaint within:

– 30 working days, for reservations made up to the 31st December 2023, or

– 20 working days, for reservations made from the 1st January 2024.

2. You and the Developer have reached a point where you can’t agree on a resolution to your complaint. This is known as ‘deadlock’.

3. 56 calendar days have elapsed since you made your complaint to the Developer, and you choose to pursue your complaint formally via the IDRS.

You should contact your Structural Warranty Body if you think the complaint relates to issues which may be covered by your Structural Warranty.