After the 7 day cancellation period, under the Consumer Code for New Homes you are not entitled to a refund of a reservation fee if you can’t proceed with the purchase, or change your mind for whatever reason.
You should contact your structural warranty body if you think the complaint relates to those areas covered by your structural warranty.
For complaints about areas covered by the Code, you can escalate your complaint to a formal dispute and apply to our alternative Dispute Resolution Scheme run by CEDR. The application forms for this process are available here.
You can escalate your complaint if:
1. The Developer has not responded to your complaint in 30 working days
2. You and the Developer have reached a point where you can’t agree on resolution of your complaint
3. 56 calendar days have elapsed since you made your complaint to the Developer, and you choose to pursue your complaint formally via ADR