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  • you will be treated fairly by the Developer and their Agents

  • you can have confidence about the Developer's legal and professional status as a company

  • you will be given clear and reliable information about the New Home and the purchase process

  • you will know what standards of construction & service level to expect from the Developer

  • you can access speedy, low-cost Dispute Resolution if you are not satisfied with the sales process

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What is the purpose of the Code?

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Overview of The Code

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arrow-icon Overview of The Code How does The Code work? Independent Dispute Resolution Scheme Feedback & Complaints

The Consumer Code for New Homes, approved by the Chartered Trading Standards Institute, has been established to ensure that best practice is followed by Developers registered with the Consumer Code for New Homes, in respect of the marketing, selling and purchasing of their New Homes and to set expected standards for after sales customer care service.


The Code provides an independent Dispute Resolution Scheme for complaints that arise and are made in writing to the Developer within two years of the date of the Completion of the New Home purchase.


The Code also benefits second and subsequent Buyers of the New Home but only in respect of after sales matters reported within two years of the date of the Completion of the New Home purchase.


Nothing contained within this Code affects a Buyer’s existing legal rights and does not replace any existing legislation regarding the sale and marketing of New Homes to consumers.


Watch our Introduction Film to find out more about the Code.

What is the Consumer Code for New Homes?

Purchasing a New Home is a significant expense for most consumers and there are many different factors which purchasers consider including location, design and suitability as well as price and reputation of the Developer.


The Consumer Code for New Homes aims to ensure that consumers are protected from undesirable trading practices during the New Home purchase process and so sets standards for our Members about some of the other considerations of buying a New Home (which many New Home purchasers perhaps take for granted such as quality of build, fairness of the sales process and handover of the property) are consistent and of the highest standards to ensure the whole process is as smooth and hassle-free as possible.


Our Code provides a mark of quality to our registered Developer Members, to give consumers the peace of mind that, when you are buying a New Home:

Find out more about How the Code Works using the links below where you can also find out about the Feedback & Complaints Process and the Independent Dispute Resolution Scheme.

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