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Privacy Statement

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This privacy statement sets out how Consumer Code for New Homes Ltd (CCNH) uses and protects any personal information that you provide when you use this website. CCNH respects the privacy of visitors to its website and is committed to the protection of their personal information.

 

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

 

CCNH may change this statement from time to time by up-dating this page. You should check this page from time to time to ensure that you are happy with any changes. This statement is effective from 25 May 2018.

 

 

1. Definitions

In this privacy policy references to:

 

  • “we”, "us" or "our" are to Consumer Code for New Homes Limited (registered in England number: 992 4709) whose registered address is at 11 Milbanke Court, Milbanke Way, Bracknell, Berkshire, RG12 1RP, United Kingdom.

 

 

  • "GDPR" are to the General Data Protection Regulation (GDPR) (EU) 2016/679 which is a regulation in EU law on data protection and privacy for all individuals within the European Union.

 

 

2. Information we collect

We may collect and process the following information from you:

 

  • Contact details of businesses, clients, suppliers, brokers, insurers and other third parties in relation to the provision of consumer code services, membership organisation services and potential business opportunities with CCNH, including any personal details about you as an individual from which you can be identified, which is provided to us through forms on the website, downloaded from the website, e-mails exchanged with us and sometimes from third party companies. This is likely to include information such as your name, address, telephone number, job title, email address, and any other relevant business & personal details we may need in order to carry on business with you and provide you with information which may be of interest to your business.

 

  • Contact details of home owners and individuals in relation to the provision of consumer code services, including personal details about you as an individual from which you can be identified, which may be provided to us by one of our developer members (Code Members) or warranty providers (Code Users) or from you direct through forms on the website, downloaded from the website and e-mails exchanged with us. This is likely to include information such as your name, address, telephone number, email address, and any other relevant personal details we may need in order to fulfil our contract with you or to our client. We will also collect and process your preferences and use of e-mail updates as recorded by emails that we may send you if you elect to receive e-mail updates on our products and services.

 

  • Any telephone call to our office may be recorded and may be monitored.

 

  • Your IP Address (a string of numbers unique to your computer) that is recorded by our web server when you request any page or component of the website. This information may be used to monitor your usage of the website.

 

  • Other information relevant to customer surveys and/or offers.

 

Our websites are not intended for children and we do not knowingly collect data relating to children.

 

Under the GDPR, you may request a copy of any personal information which we hold about you. You may also ask us to update your information if anything is inaccurate, as well as request that we restrict the processing of, or delete your data.

 

If you would like to exercise your rights, please write to us at admin@ccnh.co.uk. Any request will be considered within five business days and notification will be forwarded to you to confirm when such alteration has been made (normally within 30 days). We will take reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

 

Please note however, there may be occasions when we are unable to restrict the processing of or delete personal data when it is related to a policy of insurance or the subject of a claim, related to any legal proceedings or potential legal proceedings, or would prevent us from fulfilling our legal responsibilities.

 

We are registered with the Information Commissioners Office (ICO), and you may make a complaint to the ICO should you find that we are not complying with our obligations.

 

 

3. Legal basis for processing personal data

 

Business contacts & information

CCNH collects and processes personal data about business contacts because it is necessary for:

 

  • the pursuit of our legitimate interests

 

  • the purposes of complying with our duties and exercising our rights under contract

 

  • complying with our legal obligations

 

Consumer information

CCNH collects and processes personal data about home owners who have purchased a new home from one of our Code Members and individuals who have provided us with information direct because it is necessary for:

 

  • the pursuit of our legitimate interests

 

  • the purposes of complying with our duties and exercising our rights under contract

 

  • complying with our legal obligations

 

  • when it comes to direct marketing activities, we may also process your data with your consent, for the purposes set out in this privacy statement

 

If you have provided us with consent for direct marketing activities, you have the right to withdraw consent at any time and where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

 

 

4. Use of your information

Any information about you as an individual which we collect from the website will be used in accordance with the General Data Protection Regulation (2016/679) and other applicable laws.

 

The information we have identified in section 2 of this privacy statement may be used as follows:

 

  • so that we can understand your needs and provide you with a better service

 

  • to deal with you (and/or your company) for the purpose of providing consumer code services and so that we can fulfil our legal obligations

 

  • to provide our clients, and their agents, and the Chartered Trading Standards Institute with sufficient information relating to the provision of our services and so that they can fulfil their legal obligations

 

  • to provide our alternative dispute resolution provider (CEDR) with sufficient information relating to the provision of independent dispute resolution services

 

  • In certain cases, we may use your e-mail address to send you information about our products and services. If so you will be offered the option to opt out of receiving such e-mails.

 

  • We may need to pass your personal information to other companies for administrative purposes (such as our cloud-based accounting and marketing systems). We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the website and issuing our e-mails. Third parties are not allowed to use your personal information for their own purposes, and are appointed as Data Processors where applicable to ensure compliance with GDPR. For these purposes your details may be transferred outside the European Economic Area (EEA) however we take care to make sure that any cloud-based solutions we use are covered under the EU Privacy Shield and the provider can demonstrate compliance with the GDPR.

 

  • We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, in which event we will take steps to ensure that your privacy rights continue to be protected and you are made aware to whom your personal data is being transferred.

 

 

5. How we will not use your information

CCNH will not:

 

  • sell, share or rent your personal information to any third party without your express permission, other than the third party suppliers of services already identified above.

 

  • use or employ any systems which perform automated decision making or profiling of personal data.

 

  • sell or pass on your personal information to any other person or company, except if it is a company within our group, or in accordance with the points above, or if we are required or permitted to do so by law.

 

  • hold personal card payment details such as your card number, expiry date and security code. Where card payments are handled through an accredited payment bureau, you should visit their website to view their privacy policy. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal information for authorisation with an entity outside the EEA. Such information will not be transferred out of the EEA for any other purpose.

 

 

6. Security

We are committed to ensuring that your information is secure. Unfortunately, the transmission of information via the internet including e-mails are not completely secure. We cannot accept responsibility for any unauthorised access or loss or data that is beyond our control. However, once we have received your information, we have put in place suitable physical, electronic and managerial procedures to safeguard to prevent unauthorised access or disclosure.

 

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask that you do not share your password with anyone.

 

When handling online payments, we will capture your card payment details via a recognised, third party payment processor which uses a secure link using recognised industry standard Secure Sockets Layer (SSL) technology, which encrypts the data whilst passing it over the internet and which is indicated on most browsers by a padlock in the status bar.  We do not store credit or debit card details, as they are processed by our payment processor on our behalf.

 

 

 

7. How long do we keep your data?

CCNH retains your personal information for as long as is necessary for the purposes for which it was originally collected and allowed by law. For example, the maximum legally required retention period for certain health and safety related matters is 40 years. Where there is no legal obligation, for example around direct marketing information where we require your consent, we will normally hold your data for 2 years, unless you opt out within this time.

 

The length of time we keep your personal information is determined in accordance with the following criteria:

 

  • your relationship with us and the types of products or services you have with us

 

  • any limitations periods within which insurance claims might be made

 

  • the existence of any relevant proceedings

 

  • the length of time it is reasonable to keep records to demonstrate that we have fulfilled our legal obligations

 

  • any retention periods prescribed by law, by regulators, professional bodies or associations

 

 

8. Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive so that the website can remember who you are. Cookies allow web applications to respond to you as an individual and helps us log information and details of visitor patterns. Analysis of this information helps us improve our website and deliver a better service by enabling us to monitor which pages you find useful and which you do not.

 

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

 

We collect this information in a way which does not gather personal identity information about you. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

 

For an explanation of cookies see: www.allaboutcookies.org

If you have any questions regarding cookie use, please contact us by email at admin@ccnh.co.uk.

 

 

9. Other Websites

This privacy statement only covers the website www.consumercodefornewhomes.com.

 

Our website may, from time to time, contain links to other third party websites which may be of interest to our users. These third party websites may be subject to their own privacy policy, which may differ from ours and we are not responsible for the content provided on any third party web sites. You should exercise caution and look at their privacy policies before you submit any personal data.

 

 

10. Changes to our privacy statement

Any changes we may make to our privacy statement in the future will be posted on this page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the information we collect.