Consumer Code for New Homes Logo Developer Login CTSI-Code-Logo-White Become A Code User
Consumer Code for New Homes Image 8

Why is a Consumer Code necessary?

Home > Homeowners

Consumer Code for New Homes Icon

Homeowners

Consumer Code for New Homes Image 1
Consumer Code for New Homes - Overview of the Code Consumer Code for New Homes Image 10
Consumer Code for New Homes - How Does the Code Work Consumer Code for New Homes Image 11
Consumer Code for New Homes - Feeback and Complaints Consumer Code for New Homes Image 12
Consumer Code for New Homes - Independent Dispute Resolution Scheme Overview of The Code How does The Code work? Independent Dispute Resolution Scheme Feedback & Complaints

In March 2004, following a review that had been instigated by the then Prime Minister and Chancellor of the Exchequer, economist Kate Barker set challenges for the house-building industry to improve service quality and customer satisfaction ratings while increasing investment in skills and improved production techniques.

 

Barker highlighted the low customer satisfaction levels had been underpinned by a lack of adequate customer protection and, to some extent, the approach of house-builders. She recommended that the industry needed to work hard to restore its image with customers, developing a code of conduct for new house sales that delivered fair contracts and high levels of customer satisfaction. The report concluded that customer service must improve.

 

The Consumer Code for New Homes has been established to be of maximum benefit to consumers and its ultimate aim is to provide a genuine commitment to consumers, to improving standards of construction and customer service in the New Homes market, recognising that part of that commitment is providing consumers with a voice when things simply don’t go according to plan when they buy a New Home.

 

This underlying principle is echoed in the approach of the Consumer Code for New Homes Code Users (the Warranty Bodies who are signed up with us) whose site surveying activities help to improve quality of construction in house-building.

 

And through this quality focused approach, the Consumer Code for New Homes demonstrates a real desire to have a truly industry-led Consumer Code which can be of maximum impact in the New Homes market and can respond to real practices and trends in the industry.

 

To find out more about what the Code covers, how it works and how to access our Feedback, Complaints and Dispute Resolution Services, please click on the links below.