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  • Selling point to your customers: since you are a member of an industry-led, consumer-focused Code for selling New Homes which demonstrates a consistent and high-quality approach

  • CML Compliant: your New Homes can be sold with mortgages since the approach of the Consumer Code for New Homes is approved by a number of major high street lenders

  • Insurable Properties: Ability to work with approved Warranty Bodies to provide structural warranties on New Homes which are underwritten by UK-based insurers, regulated by the FCA and covered by the Financial Services Compensation Scheme

  • Regular inspection of New Homes during construction: our Warranty Bodies commit to a minimum of four key stage inspections of all your plots

  • Helping you protect your customer deposits: monitoring arrangements for protecting the deposits paid by consumers during New Home purchase process

  • Independent Dispute Resolution: you and your customers have access to a completely Independent Dispute Resolution Scheme which provides a fast, effective and low-cost solution to helping you resolve disputes if you need it

  • Pragmatic and consistent approach: to consumer protection with extensive experience in the New Home construction market

  • Approved Code: The Consumer Code for New Homes has been approved by the Chartered Trading Standards Institute - it is now part of the Approved Codes Scheme

  • Assured Advice from Trading Standards: The Code has entered a Primary Authority Partnership with Kent Trading Standards. As a member of the Code, you will have access to standard template documents and assured advice

  • Help & Support: Access to a range of useful tools and information accessed via our Members Pages

Protecting your customers and demonstrating your commitment to a quality and consistent approach goes hand in hand with building quality New Homes, which is why the Consumer Code for New Homes offers a range of benefits to Registered Developers:

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The Consumer Code for New Homes, approved by the Chartered Trading Standards Institute, establishes mandatory requirements that apply to all Developers registered with the Code, to ensure that best practice is followed in respect of the marketing, selling and purchasing of New Homes and to set high expected standards for after sales customer care service.

 

The Code has been established to be of maximum benefit to consumers and its ultimate aim is to provide a genuine commitment to consumers, to improving standards of construction and customer service in the New Homes market, recognising that part of that commitment is providing consumers with a voice when things simply don’t go according to plan when they buy a New Home.

 

This underlying principle is echoed in the approach of the Consumer Code for New Homes Code Users (the Warranty Bodies who are registered with us) whose site surveying activities help to improve quality of construction in house-building.

 

And through this quality focused approach, the Consumer Code for New Homes demonstrates a real desire to have a truly industry-led Consumer Code which can be of maximum impact in the New Homes market and can respond to real practices and trends in the industry.

Overview of the Consumer Code for New Homes

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What do Registered Members have to do?

The Consumer Code for New Homes has been developed to be of maximum benefit and protection to consumers who buy New Homes sold by registered Developers. And this places a number of requirements on those Developers to provide a consistently high-quality service at every stage of the sales process.

 

Being a registered Member of the Code, you will need to do the following:

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Developers

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To become a Registered Member of the Consumer Code for New Homes you also need to be registered and working with one of our Warranty Bodies.

 

If you want to chat through any aspect of becoming a Registered Member with us first, please don't hesitate to contact us.

How to become a Registered Member
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  • Sign a Code Member Agreement

  • Annually provide Member information to maintain your registration

  • Commit to meeting the Code requirements by adapting your systems and procedures

  • Publicise your commitment to the Code on your website and wherever you sell New Homes

  • Train all your consumer-facing staff so that they fully understand the Code requirements

  • Undertaking Customer Feedback processes (which the Code can assist with)

  • Provide regular monitoring information to assist us with measuring the effectiveness of the Code

Benefits to Registered Developers

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